{"id":4862,"date":"2025-05-08T19:38:27","date_gmt":"2025-05-08T18:38:27","guid":{"rendered":"https:\/\/blog.aiconnect.cloud\/?p=4862"},"modified":"2025-05-08T19:49:30","modified_gmt":"2025-05-08T18:49:30","slug":"como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028","status":"publish","type":"post","link":"https:\/\/blog.aiconnect.cloud\/en\/como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028\/","title":{"rendered":"How AI Agents Transform Business Competitiveness by 2028."},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4862\" class=\"elementor elementor-4862\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50fad09 e-flex e-con-boxed e-con e-parent\" data-id=\"50fad09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-909085c elementor-widget elementor-widget-heading\" data-id=\"909085c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Accelerating Adoption of AI Agents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17f816e elementor-widget elementor-widget-spacer\" data-id=\"17f816e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-993b177 elementor-widget elementor-widget-text-editor\" data-id=\"993b177\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>According to <a href=\"https:\/\/tiinside.com.br\/10\/02\/2025\/gartner-estima-aumento-de-1-a-33-na-adocao-da-ia-ate-2028\/\">Gartner<\/a>, the presence of AI agents in enterprise applications is expected to jump from 1% in 2024 to 33% by 2028. This trend is reinforced by <a href=\"https:\/\/itshow.com.br\/agentes-de-ia-a-revolucao-nas-empresas-ate-2025\/\">Deloitte<\/a>, which estimates that around 25% of companies will already be using autonomous agents by 2025, reaching half of the market by 2027.<\/p><p>This progress is explained by factors such as the decision-making autonomy of agents, who are able to plan, execute tasks and learn from data in real time. The significant reduction in operating costs stands out, as in the case of Bancolombia, where the average service time fell to 50%. Another key point is personalization at scale: examples such as Amazon show how the analysis of historical data allows for increasingly accurate recommendations, increasing customer satisfaction and operational efficiency.<!-- notionvc: 4143f566-6813-4320-aac4-72201249a200 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7ad2c7 elementor-widget elementor-widget-spacer\" data-id=\"f7ad2c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19592fe elementor-widget elementor-widget-heading\" data-id=\"19592fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Key Benefits of Adopting AI Agents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f882eb elementor-widget elementor-widget-spacer\" data-id=\"4f882eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-019f7b1 elementor-widget elementor-widget-text-editor\" data-id=\"019f7b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The adoption of AI agents brings a series of concrete benefits to companies. Among the main benefits, the automation of repetitive and routine tasks stands out, such as data processing, sending emails or initial customer service. This allows employees to dedicate themselves to more strategic and creative functions, adding value to the business.<\/p><p>Another relevant point is the reduction of operational costs. By automating manual activities, AI reduces labor costs for repetitive tasks, reduces errors and rework, and facilitates the growth of operations without the need for large investments in personnel. In some sectors, studies by <a href=\"https:\/\/www.datacenterdynamics.com\/br\/not%C3%ADcias\/agentes-de-ia-o-que-s%C3%A3o-benef%C3%ADcios-e-aplica%C3%A7%C3%B5es\/\">McKinsey<\/a> point to productivity gains of up to 40% in areas such as customer service and operations.<\/p><p>AI agents also contribute to faster and more accurate decision-making, as they analyze data in real time and identify patterns relevant to the business. According to Gartner, companies that use AI for data analysis make strategic decisions 25% faster than their competitors.<\/p><p>Personalized service is another important differentiator: by understanding consumer behavior and preferences, AI provides more relevant experiences, increasing satisfaction, loyalty and conversion, especially in e-commerce. In addition, processes gain scalability, allowing them to easily handle peaks in demand without losing quality.<\/p><p>Finally, it is worth noting that innovative and competitive companies have invested in AI not only to gain efficiency, but also to ensure security and compliance. Intelligent agents are programmed to follow regulatory standards, reducing risks and ensuring compliance, especially in sensitive sectors.<\/p><p>To see in practice how companies can reduce up to 30% of operational costs with AI in technical support, check out this\u00a0<a href=\"https:\/\/blog.aiconnect.cloud\/en\/ia-no-suporte-tecnico-como-empresas-reduzem-30-dos-custos-operacionais-com-resolucao-proativa-de-problemas\/\">special content on our blog<\/a>.<\/p><p dir=\"auto\"><!-- notionvc: 833d5f7a-bdf6-484d-9100-a3f164059bed --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7848c5b elementor-widget elementor-widget-spacer\" data-id=\"7848c5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41a04bd elementor-widget elementor-widget-heading\" data-id=\"41a04bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Reference Data and Research<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21544d8 elementor-widget elementor-widget-spacer\" data-id=\"21544d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d074f elementor-widget elementor-widget-text-editor\" data-id=\"49d074f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>McKinsey<\/strong>: Up to 40% increase in productivity in sectors that adopt AI in operations and customer service.<\/li><li><strong>Gartner<\/strong>: Faster strategic decisions 25% in companies that use AI for data analysis.<\/li><li><strong>AWS<\/strong>: Reduce costs and increase operational efficiency with autonomous intelligent agents.<\/li><\/ul><p dir=\"auto\"><!-- notionvc: f3bfe565-d20e-4e59-8797-de311ecbe5ac --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b15d760 elementor-widget elementor-widget-spacer\" data-id=\"b15d760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79133a1 elementor-widget elementor-widget-heading\" data-id=\"79133a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Visual Summary of Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5fdf8e elementor-widget elementor-widget-spacer\" data-id=\"c5fdf8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c8c663 elementor-widget elementor-widget-text-editor\" data-id=\"6c8c663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table><thead><tr><th><strong>Benefit<\/strong><\/th><th><strong>Direct Impact on Companies<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Automation<\/td><td>Frees up teams for strategic tasks<\/td><\/tr><tr><td>Cost reduction<\/td><td>Less rework and reduced labor requirements<\/td><\/tr><tr><td>Efficiency and productivity<\/td><td>Faster and more accurate processes<\/td><\/tr><tr><td>Data-driven decision<\/td><td>Greater assertiveness and agility in strategic choices<\/td><\/tr><tr><td>Personalization<\/td><td>Tailored customer service and offers<\/td><\/tr><tr><td>Scalability<\/td><td>Agile growth without proportional increase in costs<\/td><\/tr><tr><td>Competitiveness<\/td><td>Innovation and prominence in the market<\/td><\/tr><tr><td>Security and compliance<\/td><td>Risk reduction and guaranteed compliance<\/td><\/tr><\/tbody><\/table><p>The adoption of AI agents, therefore, not only optimizes the day-to-day running of companies, but also positions them in a more competitive and innovative way in today&#039;s market.<\/p><p dir=\"auto\"><!-- notionvc: 64acc9ea-2275-4997-9556-89ea81b96fda --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0248057 elementor-widget elementor-widget-spacer\" data-id=\"0248057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58016e2 elementor-widget elementor-widget-heading\" data-id=\"58016e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Differences Between Traditional Automation and AI Agents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50f1d33 elementor-widget elementor-widget-spacer\" data-id=\"50f1d33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-605ba4f elementor-widget elementor-widget-text-editor\" data-id=\"605ba4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>While conventional systems rely on predefined rules, AI agents use\u00a0<strong>generative models<\/strong>\u00a0(LLMs) and lifelong learning. See the comparison:<\/p><table><thead><tr><th><strong>Feature<\/strong><\/th><th><strong>Traditional Automation<\/strong><\/th><th><strong>AI Agents<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Flexibility<\/td><td>Limited to fixed rules<\/td><td>Adapts to new scenarios<\/td><\/tr><tr><td>Decision making<\/td><td>Requires human intervention<\/td><td>Autonomous and contextual<\/td><\/tr><tr><td>Apprenticeship<\/td><td>Static<\/td><td>Continuous and incremental<\/td><\/tr><tr><td>Use cases<\/td><td>Repetitive tasks<\/td><td>Complex strategies<\/td><\/tr><\/tbody><\/table><p>Sources: <a href=\"https:\/\/tiinside.com.br\/03\/03\/2025\/agentes-de-ia-inovacao-e-automacao-na-era-digital\/\">IT Inside<\/a><\/p><p><!-- notionvc: 38d20a0f-c97b-4422-ba41-635e08895ccb --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1895a6a elementor-widget elementor-widget-spacer\" data-id=\"1895a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-658111e elementor-widget elementor-widget-heading\" data-id=\"658111e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Featured Success Stories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c792b58 elementor-widget elementor-widget-spacer\" data-id=\"c792b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba9ddf5 elementor-widget elementor-widget-text-editor\" data-id=\"ba9ddf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the <em><strong>Lifetime Investments<\/strong><\/em> (<a href=\"https:\/\/distrito.me\/blog\/case-como-ter-sucesso-com-a-ia-no-atendimento-ao-cliente\/\">BTG Pactual<\/a>), the challenge was clear: advisors spent around 70% of their time on operational tasks. With the implementation of AI developed by AI Factory, it was possible to automate administrative processes and provide real-time feedback during interactions with customers. The result was an increase of 40% in the time dedicated to personalized strategies, evidencing direct gains in efficiency and quality of service.<\/p><p>THE <em><strong>Bancolombia<\/strong><\/em> also invested in intelligent automation to improve customer service. The adoption of AI agents provided a gain of 50% in operational efficiency and generated US$ 7 million in new revenue, demonstrating the direct impact of this technology on financial results.<\/p><p>In the retail segment, examples such as <em><strong>Amazon<\/strong><\/em> and <a href=\"http:\/\/jd.com\/\">JD.com<\/a> illustrate the benefits of artificial intelligence well. While Amazon uses AI systems to analyze purchase histories and recommend products, increasing conversions by 35%, the company <a href=\"http:\/\/jd.com\/\">JD.com<\/a> adopted autonomous robots in its warehouses and managed to reduce logistical errors by 90%.<\/p><p>Another relevant case is that of <em><strong>Uber<\/strong><\/em>, which used AI chatbots to speed up customer service. The solution handles around 30,000 tickets per week and maintains a customer satisfaction rate (CSAT) of over 95%, reinforcing how automation enables scalability without losing quality.<\/p><p><!-- notionvc: cd18a55b-6547-4387-9d63-da9a7a04489f --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6810727 elementor-widget elementor-widget-spacer\" data-id=\"6810727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d21d9f elementor-widget elementor-widget-heading\" data-id=\"6d21d9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Tools on the Rise: Connect Chat by AI Connect<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b83ef07 elementor-widget elementor-widget-spacer\" data-id=\"b83ef07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d1533 elementor-widget elementor-widget-text-editor\" data-id=\"44d1533\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For companies looking to implement AI agents,\u00a0<strong><em>Connect Chat<\/em> by AI Connect<\/strong>\u00a0stands out with:<\/p><ul><li><strong>Specialized agents<\/strong>: Trained for omnichannel service (WhatsApp, email, social media).<\/li><li><strong>Integration with ChatGPT-4 and other technologies<\/strong>: Accurate and humanized answers in multiple languages.<\/li><li><strong>Predictive analysis<\/strong>: Identifying customer behavior trends for proactive actions.<\/li><li><strong>Applicable cases<\/strong>: From SMEs to large corporations, with a reduction of up to 60% in response time.<\/li><\/ul><p>To learn more about how Connect Chat accelerates enterprises\u2019 AI-first journey, check out this\u00a0<a href=\"https:\/\/blog.aiconnect.cloud\/en\/connect-chat-acelerando-a-jornada-ia-first-nas-empresas\/\">full article on our blog<\/a>.<!-- notionvc: a5cc7d14-e7c3-4bc9-8a7f-8c42460fb2f3 --><\/p><p><!-- notionvc: cd18a55b-6547-4387-9d63-da9a7a04489f --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9fb1d7 elementor-widget elementor-widget-spacer\" data-id=\"f9fb1d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da551e0 e-flex e-con-boxed e-con e-parent\" data-id=\"da551e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71b4e62 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"71b4e62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19b0916 e-flex e-con-boxed e-con e-parent\" data-id=\"19b0916\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c07d515 elementor-widget elementor-widget-text-editor\" data-id=\"c07d515\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>The journey towards digital transformation is no longer a distant trend; it is happening now, driven by AI agents that promote efficiency, personalization and scale across all sectors. The data, cases and examples presented show that investing in these solutions means positioning your company at the forefront of innovation and ensuring real competitive advantages.<\/em><\/p><p><em>Tools like <strong>Connect Chat by AI Connect<\/strong> make enterprise AI adoption accessible to all sizes of businesses. With features like omnichannel support, advanced model integration, and world-class security, your organization can accelerate results and create exceptional experiences for customers and teams.<\/em><\/p><p><em>How about thinking about it: is your company already taking advantage of the full potential of AI agents? Let&#039;s build the future of innovation together! And if you want to talk about how to take the next step, the team<a href=\"https:\/\/aiconnect.cloud\/connect-with-us\"> AI Connect<\/a> is ready to help.<\/em><\/p><p><em><!-- notionvc: 39d097e4-d2e6-4e96-8c2f-7425a22b19ed --><\/em><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The evolution of artificial intelligence (AI) agents is redefining the way companies operate, automate processes and interact with customers. With massive adoption forecasts by 2028 and concrete cases of transformation in sectors such as telecommunications, finance and retail, this technology is consolidating itself as a strategic pillar for competitiveness. Below, we explore data, trends and real examples of this movement.<\/p>","protected":false},"author":9,"featured_media":4863,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64],"tags":[127,129,44,128],"class_list":["post-4862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-in-business","tag-ai-first","tag-conversational-platform","tag-digital-transformation","tag-enterprise-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como Agentes de IA Transformam a Competitividade Empresarial at\u00e9 2028. - AI Connect - Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.aiconnect.cloud\/en\/como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como Agentes de IA Transformam a Competitividade Empresarial at\u00e9 2028. - AI Connect - Blog\" \/>\n<meta property=\"og:description\" content=\"A evolu\u00e7\u00e3o dos agentes de intelig\u00eancia artificial (IA) est\u00e1 redefinindo a forma como as empresas operam, automatizam processos e interagem com clientes. Com previs\u00f5es de ado\u00e7\u00e3o massiva at\u00e9 2028 e casos concretos de transforma\u00e7\u00e3o em setores como telecomunica\u00e7\u00f5es, finan\u00e7as e varejo, essa tecnologia se consolida como um pilar estrat\u00e9gico para a competitividade. Abaixo, exploramos dados, tend\u00eancias e exemplos reais desse movimento.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.aiconnect.cloud\/en\/como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028\/\" \/>\n<meta property=\"og:site_name\" content=\"AI Connect - Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-08T18:38:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-08T18:49:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.aiconnect.cloud\/wp-content\/uploads\/2025\/05\/Competitividade-Empresarial.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Diego Sousa\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@aiconnect_cloud\" \/>\n<meta name=\"twitter:site\" content=\"@aiconnect_cloud\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Diego Sousa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.aiconnect.cloud\\\/pt\\\/como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.aiconnect.cloud\\\/pt\\\/como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028\\\/\"},\"author\":{\"name\":\"Diego Sousa\",\"@id\":\"https:\\\/\\\/blog.aiconnect.cloud\\\/#\\\/schema\\\/person\\\/3f0a700fcf2830558fabd3e152eb9634\"},\"headline\":\"Como Agentes de IA Transformam a Competitividade Empresarial at\u00e9 2028.\",\"datePublished\":\"2025-05-08T18:38:27+00:00\",\"dateModified\":\"2025-05-08T18:49:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.aiconnect.cloud\\\/pt\\\/como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028\\\/\"},\"wordCount\":1238,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.aiconnect.cloud\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.aiconnect.cloud\\\/pt\\\/como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.aiconnect.cloud\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Competitividade-Empresarial.png\",\"keywords\":[\"ai first\",\"conversational platform\",\"digital transformation\",\"enterprise ai\"],\"articleSection\":[\"AI in Business\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.aiconnect.cloud\\\/pt\\\/como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028\\\/\",\"url\":\"https:\\\/\\\/blog.aiconnect.cloud\\\/pt\\\/como-agentes-de-ia-transformam-a-competitividade-empresarial-ate-2028\\\/\",\"name\":\"Como Agentes de IA Transformam a Competitividade Empresarial at\u00e9 2028. - 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